How can we help?
Contact Panos Karavousanos for app support, privacy enquiries or account requests.
Contact support
Tell us which app you use, what happened and the app version if available. Screenshots are optional; remove personal details first.
Email supportNever send passwords, recovery codes, banking credentials or unnecessary identity documents.
Account and password
If you use the same email in RILLO and RILLO Business, you use the same account and password. A different email belongs to a separate account. Business access additionally requires an authorised role for the relevant business and location. Use Forgot password in the app and enter the recovery code from your email. If you cannot sign in, contact support without sharing the code.
Privacy and account deletion
In either app, open Settings → Account and legal → Delete account to initiate a request for your shared account. A pending request is not confirmation that deletion is complete. If you cannot access the app or need help with a request, email support. Read the Privacy Policy for retention and your rights.
Report content or a safety concern
Use the in-app Report and Block controls, or email support with the relevant context. Do not send other people’s private information unnecessarily. Interact with the apps only when safely stopped.
Terms and privacy
The Terms of Use and Privacy Policy cover both RILLO and RILLO Business.