Terms of Use
Last updated: 13 November 2026
1. Publisher and contact
RILLO and RILLO Business are provided by Panos Karavousanos, an individual publisher. Contact pkaravou@gmail.com for support, privacy enquiries and account requests. These Terms of Use apply to both apps. Last updated: 13 November 2026.
2. Using the service
RILLO provides driving, navigation, progress, social and business-offer features. RILLO Business provides authorised business management and redemption features. Access depends on your account, app version, connection, permissions and server eligibility. Beta features may change or become unavailable. Use the service only where you can lawfully do so and meet the requirements of the activity. Business users must have authority to act for the relevant business and location.
3. Safe driving
You remain responsible for safe driving, road conditions and compliance with traffic rules. Interact with the app, take photos, publish stories and redeem offers only when safely stopped. Navigation and maps may be inaccurate or incomplete. Do not enter restricted or unsafe places to obtain rewards. The apps do not replace emergency services or professional advice.
4. Your shared account
Your account and password are shared across RILLO and RILLO Business. Keep your credentials and recovery codes private. Provide accurate information where required and report suspected unauthorised access to support. Do not impersonate another person, share privileged business access or bypass role checks. Signing out, uninstalling an app or changing a business plan does not delete your account.
5. Progress and rewards
The server determines eligibility, confirmed progress, Q, XP, Areas and quest completion under the applicable rules. A local estimate, pending sync or displayed animation is not a confirmed reward. Q and XP are in-service units, not money; the apps do not offer cash redemption. Do not falsify location or evidence, manipulate balances or make duplicate claims. Connectivity or verification failures may delay confirmation.
6. Offers and redemption
Each business offer has its own displayed eligibility, availability, expiry and redemption terms. Read those terms before participating. Where a story or approval is required, those steps must be completed before the associated entitlement is issued. Receiving a code does not mean a gift has been collected. Only an authorised cashier or business member may confirm redemption. A valid entitlement is redeemable once under its original terms; expired or already used entitlements cannot be redeemed again. A business plan ending does not by itself cancel, alter or extend an already issued entitlement. Contact the offering business about fulfilment and contact RILLO support about account or technical problems. Mandatory consumer rights remain unaffected.
7. Free and Premium business access
An eligible business location may receive one approved free Premium period of 30 days. Its start and end are confirmed separately and begin when the location and installation are ready. Business plans, checkpoint grants and campaigns are separate permissions with their own periods and conditions. At Premium expiry the location returns to Free without an automatic charge or renewal. Its public business profile and permitted history remain. New paid actions are restricted by the Free plan, while an authorised cashier may redeem existing valid entitlements under their original terms. Published quests and campaigns remain subject to their own expiry, status and server participation rules; Premium expiry does not create new eligibility.
8. Optional Premium requests and payment
Further Premium access is optional and costs €39 per month per location, before applicable VAT. Submit a request for the relevant business, location and period; a pending request is not payment or activation. Payment is by bank transfer under separately provided payment instructions. The publisher reconciles receipt outside the apps and grants paid access only after confirming that funds have been received for the agreed location and period. Owners and staff cannot confirm collection or grant their own package. There is no automatic payment, automatic renewal or collection of banking credentials in the apps. A plan or grant record is not a bank receipt or tax invoice. Applicable cancellation, refund and consumer rights remain unaffected; contact support about a request or payment dispute.
9. Content and community
Upload only content you have the right to share. Respect other people's privacy and do not publish personal information without a lawful basis. Illegal content, sexual exploitation, threats, harassment, hate, abuse and fraudulent or unsafe activity are prohibited. You retain your rights in your content and permit RILLO to store, process and display it to the audience required by the feature you choose, and to review it for safety and support. This permission is limited to operating the service and handling justified legal or safety matters. Story audiences depend on story type, participation and active periods, not only friendships. Use the in-app Report and Block controls or contact pkaravou@gmail.com about abuse. Content or access may be restricted for rule violations or safety. Contact support to ask for a review of a moderation decision.
10. Service changes and account requests
We may change features or restrict access to address security, abuse, legal obligations or service operation. Such action does not silently change the original terms of an issued offer. You can initiate a request to delete your shared account from Settings > Account and legal > Delete account in either app. Identity verification may be required. A request receipt or pending status is not confirmation that deletion has completed. The Privacy Policy explains retention and your rights. Contact support if an account request cannot be submitted or its status needs clarification.
11. Responsibility and applicable rights
You are responsible for your own content and lawful use of the service. Businesses are responsible for the accuracy and fulfilment of their offers and for actions taken by their authorised members. We do not guarantee uninterrupted service or an outcome from beta participation. Nothing in these terms excludes liability that cannot lawfully be excluded, removes mandatory consumer or data-protection rights, or prevents you from using a competent court or supervisory authority.
12. Changes to these terms
The date above identifies this version. Material changes will be communicated through the apps or account contact where appropriate. Updated terms apply prospectively and do not silently rewrite previously issued offer terms. Contact pkaravou@gmail.com if you need a copy or clarification.